TCGemsSupport
Something not working, or a card matched wrong? Write to us and a real person will answer.
Email ussupport_tcg@gritapps.com
Common questions
The scanner picked the wrong card. What do I do?
Open the card and choose the right printing from the list. You can also report the wrong match from the card page, which helps us improve the scanner.
Which cards does TCGems know?
Pokémon Trading Card Game cards in English, Japanese, Korean, Chinese, Thai and Indonesian, with new sets added as they come out.
Where do the prices come from?
From TCGplayer (US market price, in dollars) and Cardmarket (EU trend price, in euros), for raw cards, refreshed daily.
Does scanning need an internet connection?
Recognising the card happens on your phone. Prices and price history need a connection to load.
How do I delete my data?
Email us from the address you use with the app and we will delete your account data.